Instagram-Native Civic Complaint System
A complaint-management system that meets citizens on the channels they already use, Instagram and WhatsApp, and routes civic issues through to resolution.
The problem
Citizens rarely use clunky government complaint portals, so problems go unreported or unresolved, and officials have no single, real-time view of what's breaking on the ground.
Our solution
We turned the channels people already live on, Instagram DMs and WhatsApp, into an intake system for civic complaints. Each report is captured, categorised, geo-tagged, and routed to the responsible department, with status tracking for both the citizen and the administration, and a dashboard that gives officials oversight across the whole pipeline.
What we built
- Complaint intake directly through Instagram DMs and WhatsApp
- Automatic categorisation and geo-tagging of each report
- Routing to the responsible department with accountability tracking
- Status updates pushed back to the citizen on the same channel
- Administration dashboard for live oversight and SLAs
- Meets citizens where they are, no new app to install
The part where we talk
If you've read this far,
we should probably talk.
We partner with teams and institutions ready to build something real. Tell us what you're working on, no pitch deck required, no pressure. Just a real conversation about whether we're right for each other.
Usually a reply within a day · Delhi NCR, India